Subject: Language Test - Deshdeep .
From: Deshdeep . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 07:54:09 -0500

Foreign Language
Screening Test

Name

Deshdeep
.    /  (91) 9810760089    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. I'll ask about the budget of customer.How much
want to expend?

2. Which car size the customer would prefer?

3. How much use the customer require?

4. .What would you prefer a petrol car or diesel?

5. When will be buy and payment mode?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

Personal:

*I Belong to middle class family,i born in Delhi, currently staying in east
Delhi,I have joint family, I'm married,i am 31.

Religion-Hindu.

Nationality-Indian.

Education:

*Graduate (BA) from sunrise college in 2015.

*Done 12th from CBSE in 2008.

Professional:

*I have 1.7 year experience of US backend process it's insurance domain.

Organisation- Exl service.com

What according to you is the difference between
good and great customer service?

No major
difference.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. Active
listening skills.

2. Problem solving skills.

3. Polite talking sense.

4. Punctual for the work.

5. Ownership for the job responsibilities.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Some years back customer went to retailers
directly but now customers don't want to go physically they want the solution
not their queries at home only.They want solution soon.They want all the
documents online.They want door to door service.According to customer they get
more benefits from e-commerce than retailers.They want all the service like
installation, repair , exchange etc. At their place only.They have many payment
options like no cost emi and no down payment options.they can return a product
in replacement option.