Subject: Language Test - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 07:43:44 -0500

Foreign Language
Screening Test

Name

Rohit
Sharma    /  (122008) 8840880050    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Today's buyer are complex. They have confusing
wants and needs. To provide value to these modern buyers, we need to ask good
sales questions:

1.Hello sir, What type of car are you looking to buy?

2.May i ask why are you thinking about buying a new car?

3.Are there any specific models you are interested in?

4.What are the things you'd love to see in your new vehicle?

5.Are you planning to pay cash or finance the vehicle?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am passionate about my work because i love what i do. In my
last job, this passion led me to challenge myself daily and learn new skills
that helped me to do better work.

I have Masters of Business Administration in
Marketing and a minor in Finance from AKTU and graduated in Bachelor of Commerce
from Lucknow University.

After my post graduation, i joined Teleperformance PVT
LTD company. I worked there for a year from July 2018 to August 2019 as an
Analyst.

What according to you is the difference between
good and great customer service?

According to me, good
customer service means that having good communication skills, soft attitude and
something not beyond to the customers imaginations.

And great customer service means that having smart communication,
problem solving and make the customer satisfy and something beyond to the
customers imaginations.

In 5 sentences please explain what
makes you the right candidate for customer service job.

Customers
are looking for someone who actually cares about them. I have  qualities to be
a good customer service executive. Like:

1. I have average communication skills that make customers satisfy.

2. I have more patience to deal with any customers.

3. I am a good listener to listen carefully to the customers.

4. I have a caring attitude in general about helping people.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

When consumers order online
these days, they want what they want, and fast –whether it’s any gadget, a
lawnmower or a takeout dinner. They also expect a good price, and outstanding
service if there are any issues. Meanwhile, e-commerce companies are vying to
differentiate themselves, to fulfill customers’ ever-higher expectations, and
to push online selling to the next level.