Subject: Re: Live Chat Window Customisation
From: Kieran Harris <[email-masked]>
To: Chris Barnes <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: "'Joshi, Pooja (AE/GAM)'" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, 'ashwinee' <[email-masked]>, "'Weibrecht, Karen (AE/GVM)'" <[email-masked]>
Date: Thu, 5 Nov 2020 11:59:30 +0200

Hi I am available in 2 hours.

@Chris when suites you?

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]
Web: theproject.co.za
On Nov 5, 2020, 11:58 +0200, Saurabh Dadu <[email-masked]>, wrote:
> Hi Chris, Kieran,
>
> Ara you available for a quick call. We have a few questions about look and feel of chat on the website for both brands.
>
> I am available for next 6 hours, and usually MS Teams is the easiest way for us to communicate.
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> From: Chris Barnes <[email-masked]>
> Sent: 03 November 2020 2:33 PM
> To: Saurabh Dadu <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>
> Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]>; 'Kieran Harris' <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>
> Subject: RE: Live Chat Window Customisation
>
> Hi Saurabh,
>
> The Live Chat tag has been published across all VW domains. We’ve also hidden it from our side within the admin dashboard.
>
> Please can you confirm that everything is working correctly on your end?
>
> After which we can begin testing on specific pages – URLs to follow.
>
> Kind regards,
>
> Christopher Barnes   |   Web and IT
> [email-masked]      +27116460616
>
> From: Saurabh Dadu <[email-masked]>
> Sent: Monday, November 2, 2020 2:30 PM
> To: Chris Barnes <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>
> Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]>; 'Kieran Harris' <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>
> Subject: Re: Live Chat Window Customisation
>
> Hi Chris -
>
> Please go ahead, but please double check on your website URLs to make sure Chat Window is not visible.
>
> We don't want to push any additional Tags on our side in the Code.
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> From: Chris Barnes <[email-masked]>
> Sent: 02 November 2020 5:51 PM
> To: Saurabh Dadu <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>
> Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]>; 'Kieran Harris' <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>
> Subject: RE: Live Chat Window Customisation
>
> Hi Saurabh,
>
> Sorry to be a pain – the agency is just standing by for our go-ahead so just need quick confirmation from you on the below (all live chat on the VW domains will be paused/hidden when the tag is published on our side).
>
> Kind regards,
>
> Christopher Barnes   |   Web and IT
> [email-masked]      +27116460616
>
> From: Chris Barnes <[email-masked]>
> Sent: Monday, November 2, 2020 11:59 AM
> To: 'Saurabh Dadu' <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>
> Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]>; 'Kieran Harris' <[email-masked]>; 'Deeksha Dadu' <[email-masked]>; 'Ashish Dabral' <[email-masked]>; 'ashwinee' <[email-masked]>
> Subject: RE: Live Chat Window Customisation
>
> Hi all,
>
> Just confirming that our central agency said this morning that they’re ready to publish the tag across all markets.
>
> @Saurabh, please confirm that from your end all the chat windows, icons, popups, etc will be hidden for now? In this way the central agency can publish the tags for you to test and check and then we can go ahead with displaying the chat boxes on specific URLs only.
>
> Kind regards,
>
> Christopher Barnes   |   Web and IT
> [email-masked]      +27116460616
>
> From: Kieran Harris <[email-masked]>
> Sent: Monday, November 2, 2020 11:17 AM
> To: Chris Barnes <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>; 'Joshi, Pooja (AE/GAM)' <[email-masked]>; Saurabh Dadu <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>
> Subject: Re: Live Chat Window Customisation
>
> Ok thank you, we will push live tomorrow then and update Bahrain to your new one
>
>
> Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse
>
> Kieran Harris
> Web and IT Department
>
> TheProject Media & Advertising
> South Africa
> Tel: +27-11-646-06-16
> Mail: [email-masked]
> Web: theproject.co.za
> On Nov 2, 2020, 11:13 +0200, Saurabh Dadu <[email-masked]>, wrote:
> > quote_type
> > Hi Kieran,
> >
> > Thanks for your message. We do see that you've implemented the script, and we can view the traffic.
> >
> > For Bahrain as well the code would need to be changed.
> >
> > Also, please wait till the evening, before pushing the code on other websites, as we may need to add another variable to track website, and language in the code. My dev guys are just discussing this. Give us a few hours.
> >
> >
> > Saurabh Dadu
> > LiveSalesman
> > India: +91 120 4332621 x 17
> > US: 1 240 949 2437
> > Cell: +91 9810175203
> > From: Kieran Harris <[email-masked]>
> > Sent: 02 November 2020 2:37 PM
> > To: Chris Barnes <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>; 'Joshi, Pooja (AE/GAM)' <[email-masked]>; Saurabh Dadu <[email-masked]>
> > Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>
> > Subject: Re: Live Chat Window Customisation
> >
> > Hi Saurabh
> >
> > We have enabled Live chat onto the arabic site, we see its blank which is good.
> >
> > Can you confirm that its setup correctly? If so we will push to all Audi sites
> >
> > https://ar.audimiddleeast.com/
> >
> > Here are the URLs needed for now, in the file is the specified language that must load per url.
> >
> > We have left out Bahrain as they have their own version of your platform.
> > Please make sure all pages in these URLs load the chat.
> >
> >
> > Thanks
> >
> >
> > Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse
> >
> > Kieran Harris
> > Web and IT Department
> >
> > TheProject Media & Advertising
> > South Africa
> > Tel: +27-11-646-06-16
> > Mail: [email-masked]
> > Web: theproject.co.za
> > On Oct 28, 2020, 13:43 +0200, Kieran Harris <[email-masked]>, wrote:
> > > quote_type
> > >
> > >
> > > Web: theproject.co.za