Subject: Language Test - krishan singh
From: krishan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 04:29:44 -0500

Foreign Language
Screening Test

Name

krishan
singh    /  (201306) 9540017794
/ [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

I will
ask the budget , about color , for how many persons they want like 4 seater , 6
seater or above than that, what features they want and engine strength and i
will ask you want in petrol or diesel.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am krishan kumar singh and i am 26 years old , i have
completed my high school and intermediate from yadu public school , which is in
sec 73. where i used to live initially . now i live in greater noida sec 03.
recently i have given my 3rd year exam and now i am waiting for my result . i
have approximately 3 years experience in BPO field . initially i worked in i
energizer in samsung process for 1.8years later on i joined the tech mahindra
where they selected me for escalation department and i worked there for 1.1
years . Then i decided to do something my own so i opened a shop i was running
it was totally new experience and work for me some how i ran for some time then
because of this lockdown i had to closed my shop ..now i don't have any job and
business.

What according to you is the difference between
good and great customer service?

In my opinion in customer
service you need to  update the services , rules and keep changing that because
those who don't change the services towards the customer they can not do
business for long time . because now days customer has multiple option he can go
any where it is your job to retain your customer every single time and he will
only come to you , when he will get best services and assistance by the process
end. If you are not providing new offers , discount , new option to customer its
mean you are not doing something new which excite the customer.

In 5
sentences please explain what makes you the right candidate for customer service
job.

first of all i have experience of customer service so i know how
to handle customer escalation over on call or an email secondly i know how
things work in this sector , i can easily work in night shifts and can come on
holidays and off days , apart from this i am punctual person and i can also
extend the time after my shift in company need that by my side .

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

now days everything is
available on online  e commerce platforms and customers have multiple option
which he can't get on a retail shop ,if customer wants that then he has to visit
many shops and which consume a lot of  time , but through online portal you can
save your time and you get hundreds of brands on same page , where you can
easily pick the right product for you , except this you get refund/exchange
option . in case you get the wrong product or if you have any issue or product
is not as per details then you can raise a return request , also you get the
customer assistance 24/7 and these services a retailer can't provide you , also
is beneficial for customer because you get the best deals and offers. company
deliver the products in very short time by the courier . one more thing i would
like to add here because of ecommerce now we have multiple option for purchasing
any product and which give directly benefit to the customers.