Subject: Language Test - Md Alamgir
From: Md Alamgir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 04:25:47 -0500

Foreign Language
Screening Test

Name

Md
Alamgir    /  (+91) 8447633127    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Firstly I will greet my customer in a well
mannered way. Then I will ask :-

1)May I ask why you are thinking about buying a new car?

2)Are there any specific makes or models you are interested in?

3)What features does your current vehicle have that you would still like to have
in your new one?

4)What do you dislike about your current vehicle?

5)What are the top 3 things you’d love to see in your new
vehicle?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Md Alamgir. Basically I am from Bihar but currently I am living in Gurugram for
last 4 years. My father is a businessman and my mother is a housewife. I have 5
sibling among them I am the youngest one. Coming to my education background I
have completed Higher Secondary Education from Arya Vidyapeeth College, Assam
and now I am pursuing BCA from IGNOU, New Delhi.Lastly I like to mention about
my work experience, currently I am working in a company name "Mattsenkumar
Services Pvt Ltd" from last 1 year as a Catalogue Specialist in a Flipkart
Process.

What according to you is the difference between
good and great customer service?

Good service is something
Which displays An Normal Act Of Work.Customer Gets His/Her Kind Of Service Which
Is Expected From An Organisation.In other words we can say a Good Customer
Service Is Something Not Beyond Customers Imaginations.On the other hand A great
customer service experience is when you provide the “extra mile” for the
customer. Providing what the customer needs but also going out of your way to do
it. It also to make the customer very happy that you took the call and resolved
their issue and make a very good impression not only for you but for the company
that you represent.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I like to
explain this by giving my current office work scenario. In current work my work
is to analyse the intend of the customer, like if a customer is  searching for
a product, but He/She typed incorrect spell or try to search that product by
another word and so system cant able to understand customer's intend and display
irrelevant products, by this customer faces bad experience. Here my work is to
analyse that customer's query and make a final query for system so that next
time system will understand that customer's query and display relevant results
for customer.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact e-Commerce has had on consumer
shopping habits is that consumers can shop from anywhere, anytime. They no
longer have to wait until store hours to make a purchase.The rise of e-commerce
impacts retailers on a range of issues, from investments to organization and
store planning. Retailers need to be prepared for how quickly that channel will
become a significant part of their sales. At the same time, retailers need to
understand how digital commerce will evolve by country and type of category.
Western Europe is a great example of how countries and categories are moving
online at different speeds.It is expected that e-commerce will become the
largest retail channel in the world by 2021, beating sales of supermarkets,
grocery stores, clothing stores and footwear. Experts believe that e-Commerce
will respond alone to 14% of the world’s retail. Among the poles, the
Asia-Pacific region leads online sales that already represent 17%. China and
South Korea are the main drivers of this movement there. The United States and
Canada together, already reached something around 15%. In Western Europe,
consumer behavior varies widely, so e-Commerce is not yet the flagship of retail
sales. The UK has been a major player in online consumption, followed by Denmark
and Finland. Therefore, international strategies should be designed by region,
country and category. If you are thinking to export, check it out the 6 (six)
major trends in e-commerce worldwide.Consumer awareness of the environmental and
ethical footprint of their purchases is on the rise, including digital purchases
and the “real or hidden” impacts and cost of e-Commerce – and consumerism
in general. From sustainability to excessive packaging, consumers are rewarding
merchants who resonate with their value system. Brands and merchants, big and
small are using digital to appeal to consumers’ values – and consumers are
increasingly guided by their values and ethics when making purchasing decisions.
Societal and environmental impact is exerting an increasing influence on
consumer choice, and digitally-savvy brands are leveraging e-Commerce to create
the visibility and the transparency customers are seeking.