Subject: Language Test - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 04:06:58 -0500

Foreign Language
Screening Test

Name

Rahul
Singh    /  (+91) 9619774844    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. What would you like to see sir?

2. What kind of car you prefer?

3. May I know for what purpose of buying the car (Gift or self use)?

4. What features you are expecting in your car

5. What would be your preferred payment options

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I did my
graduation from Lucknow University in 2011.

I am holding BBA degree.

I have 5 years of experience in Operations and client servicing industry.

What according to you is the difference between
good and great customer service?

Customer service is a
essential service that any business.

Great customer service not only satisfy your customer but also retain customer
for future purchase as well as a happy customer can provide a possible
reference, while good customer service barely just satisfy your
customer.

In 5 sentences please explain what makes you the
right candidate for customer service job.

My
qualification matching with job requirement.

I have experience in client servicing.

I have sound knowledge of email etiquette.

I am flexible and quick learner.

I believe in team work.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E commerce provides a wide range of product and
services through internet.

One can easily compare products and services from other providers without going
anywhere.

E commerce help sellers to reach more customers.

Buyers gets variety of products and choose the best suited to their
requirement.