Subject: Language Test - Vijay Pratap Singh
From: Vijay Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 03:16:18 -0500

Foreign Language
Screening Test

Name

Vijay
Pratap Singh    /  (91) 9560052363
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

Firstly I will greet with "
Good Morning, Sir/Mam I am Vijay Pratap Singh and what's your name? May I ask
you, why are you thinking about buying a new car? Are there any specific models
you are interested in? Currently, do you have car, if yes then what are most
dislike about your current vehicle that you don't want in new one?What are top 3
features that you need in new car?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Vijay Pratap Singh. I ma a commerce graduate and also
completed MBA from SMU distance education. I have total 5.5 years of work
experience in BPO. I have started my career with Capgemini in 2015 for backend
banking operations.After two years I left Capgemini and joined EXL as Reporting
analyst for US insurance process. Currently I am working in EXL as Quality
Analyst and doing audits of processed transactions and giving feedback to agents
on daily basis, maintaining multiple reports including production and quality
matrixes.

What according to you is the difference between
good and great customer service?

If we are only satisfying
customer needs then it's good customer service but we are not only satisfying
him and also making him loyal to us by providing first time resolution then it's
great customer service

In 5 sentences please explain what
makes you the right candidate for customer service job.

I have all
required skills that this opening requires. I am a good team player as well as
have a leadership qualities. I have good writing skills with above 35 wpm typing
speed. I love to deliver service to customers and satisfying their needs.I have
good interpersonal skills and love to talk to new person

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

In last few years, e-commerce
is emerging as a very fast business growth platform. Nowadays, everyome prefers
to do shopping by e-commerce websites as compared to retail shops. Now,
customers do not need to wait for working hours of shops as they can purchase
anything from anywhere with the help of mobile. There are lot of e-commerce
applications, like Flipkart, Amazon, Myntra etc. Everything customer needs , it
is all available at their fingertips with the help of mobile. There is no need
to get into the rush which basically happened in retail shops. This generally
changed the expectations of consumer from service of retailers. E-commerce
provides better service, better price , even if customer need to refund or
return any goods that they purchased online they can even use refund policy they
don't need to go anywhere.