Subject: Language Test - Arvinder Singh
From: Arvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 03:01:43 -0500

Foreign Language
Screening Test

Name

Arvinder
Singh    /  (011) 7982564125    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Q What is the one thing that we can do better
that would help us to better serve you?

Q What is the one thing we could add to the product service will help improve
your efficiency?

Q What are your main points with us and how do you think we could fix them?

Q How can I help provide more value to your organization?

Q How can I help?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I Arvinder
Singh from Delhi, Did my Graduation from Delhi University through
Correspondence.

Have Experience for 6.5 in BPO Company as for Process Associate. Have Worked in
media channel as a team member. Now looking for suitable role to grow my career
to better and learning new Skill.

What according to
you is the difference between good and great customer service?

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied.

In 5 sentences please
explain what makes you the right candidate for customer service job.

The ideal candidate usually embraces the opportunity to try new
ways of doing things. Resolve. Willingness to work for the intrinsic benefit of
work and its ability to enhance character.The ideal candidate tends to be
passionate about their work and get a lot of enjoyment and pleasure out of
it.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of eCommerce.Where shopping in a
store was once the predominant way to shop, online shopping is quickly becoming
a preferred way to shop for consumers around the globe.

The biggest impact eCommerce has had on consumer shopping habits is that
consumers can shop from anywhere, anytime. They no longer have to wait until
store hours to make a purchase. While the ability to research and shop online
has been around for a while, mobile has taken eCommerce to the next level
because shoppers can use the device at any point during the sales
cycle.