Subject: Language Test - shiva shrivastava
From: shiva shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 02:46:06 -0500

Foreign Language
Screening Test

Name

shiva
shrivastava    /  (91) 7452819238
/ [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

first one
i itnroduced myself after that  i will ask him about the features  which he
wants in his  new vehicle and then show our collections an let him know aboout
features.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Shiva shrivastava.I'm from Auraiya(U.P.) but currently i'm here at
Noida.Recently i completed my graduation.I have 6 months experience as  a
tellecaller in vision india Pvt. Ltd.

What according to
you is the difference between good and great customer service?

conceptually,the main difference between providing good
custommer service and delievering great customer service is that,in the
former,you are probably only barely keeping your customer satisfied;while  in
the latter,you are not only keeping them satisfied you are  also  keeping them
loyal !!

In 5 sentences please explain what makes you the
right candidate for customer service job.

I think
these are the skills for the right candidate

1. A Good listener.

2. JOb knowledge(Product knowledge)

3. Proffesionalism skillls

4. Good  communication skills

5. Patience

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact eCommerce has had on consumer
shopping habits is that consumers can shop  form anywhere,anytime.They no
longer have to wait until stores hours to make  a purchase. while the ability
to research and shop online has been arround for a while.Mobile has taken
eCommerce to the next level.