Subject: Language Test - Aman Kumar Singh
From: Aman Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 02:04:09 -0500

Foreign Language
Screening Test

Name

Aman Kumar
Singh    /  (+91) 8218327299
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1- Are there any specific
model you are interested in?

2-For what purpose you are buying the car like commercial, business or family
?

3-What features are you looking for in your new car?

4-How do you pay i.e. by cash or finance?

5-What did you dislike your current vehicle?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am Aman
Kumar Singh. I have done MBA in Marketing in 2015 from UP Technical University.
In graduation I have done B.Sc. in Physics and Mathematics from MJP Rohilkhand
university, Bareilly. I also have work experience of 2.5 years in a e-commerce
company i.e. Shopclues.com (from Nov 2015 to May 2018) in customer support
profile. Currently I am not working.

What according to
you is the difference between good and great customer service?

In my view good customer service means that the customer
should very satisfied from the service whereas great customer service means not
only the customer is satisfied but also become loyal to your
service.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am very
patience person which is very much necessary for a good customer service
representative.

Quick learning is also required for a good customer service representative.

Punctuality- Providing resolution to customer on time so that customer will be
satisfied.

Positive attitude helps in bringing positive result for the company asa well as
for the customer.

Communication skill is the most important skill required in a customer service
representative.

These five qualities I have, which makes me suitable for customer service
job.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

In today's scenario e-commerce companies are
expanding their business as compared to offline retailers. In terms of customer
expectation, e-commerce has changed the overall perspective. Customers are more
aware and more attentive. they can easily check prices and other benefits
provided by other service providers. E-commerce has totally changed the
expectation of customer. Now customer can easily switch from one company to
other company. They have variety of options to choose from as compared from
limited offline retailers. They can choose the service from any part of the
country. They also can compare easily between two or more service provider.
E-commerce has also create huge competition in the market and the customer is
benefited.