Subject: Language Test - Satish Kumar Tiwari
From: Satish Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 01:33:49 -0500

Foreign Language
Screening Test

Name

Satish
Kumar Tiwari    /  (0) 8700441474
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1)First of all Good morning
Sir and welcome to our showroom. How may I assist you?

2) Sir this car is specifically designed for personality like you, in which
colour you wants this car?

3)Sir may I know your estimated budget? So that I can show you best car for
you.

4) May I show you the comparison report of some cars and models?

5) Sir we have exclusive offer for our customers i.e. Exchange offer on old car
and special festival discount, so would you like to exchange your old
car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am a
commerce graduate from Delhi university and I did my Schooling from Gurgaon.

Right now I am working with hartron communication Pvt ltd and It's pleasure to
work this organisation. I am handling outbound calls, escalation calls, Making
sales report.

I have knowledge of Ms Excel, word, PowerPoint.

What according to
you is the difference between good and great customer service?

Good customer service is a only satisfactory level to a
customer.

Great customer service means customer is fully satisfied and when he comes to
office or call for anything, he evertime told your name.

In 5 sentences please
explain what makes you the right candidate for customer service job.

First of all thank you for shortlisting my resume, I am having 4
Years of work experience and it will definitely help me to work in your
organization.

According to job profile I have all the capabilities, which is mentioned in job
description.

I am a hardworking candidate and will never disappoint our organisation.

I want to work for any organisation for long time, as you may see I have worked
in previous organization for 4 Years and earned growth also.

I am punctual of timing and honest to my work.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Now a days online shopping is quickly
becoming preferred way of shopping by customer, rather than purchasing through
retailer. Costumer no longer have to go out for purchase and customer has the
option of choose different and attractive products. Everything is becoming
digital when consumer is ordering something then it comes in stipulated time and
days. Payment part is very easy like cash on delivery or online transfer through
wallet.