Subject: Language Test - vishal rawat
From: vishal rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 01:31:19 -0500

Foreign Language
Screening Test

Name

vishal
rawat    /  (24415) 7983622025    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

how many miles are on the car?

which brand and variant you looking for?

how many seater?

what are the requirements for good specification?

what is the  budget amount for purchasing car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My self
vishal rawat from ramnagar nainital. I have completed my graduation BBA from ICM
dehradun and MBA from madurai university.

My work experience i was working in policybazaar.com as a associate sales
consultant from January 2018 to June 2020.

What according to you is the difference between
good and great customer service?

Good customer service where
we satisfy the customers need and requirements and the great customer service
where we get good feedback from the customer side by understanding and solving
their problems.

In 5 sentences please explain what makes you the
right candidate for customer service job.

leadership

maturity and professional attitude

teamwork

initiative and motivation

analytical skills

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

e-commerce changed the expectations of a consumer
for service from retailers these are the point given below

To discover new products

To locate products and compare prices

To create and manage shopping lists

To make purchases

To review purchases

Getting more discounts and offers

Customer can also refund there amount or exchange the product if they don't like

Easy to compare the amount from the retailers.

great idea to save money.

Safeness for social distance at this covid situation stage