Subject: Language Test - Majid Mushtaq
From: Majid Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 01:25:14 -0500

Foreign Language
Screening Test

Name

Majid
Mushtaq    /  (91) 6005296922    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.First of all a good salesman should introduce
himself then ask the name of the customer to personalize the conversation and
ask questions like what brings you here today? This would help the salesman to
dive deep inside the customers buying psyche to produce the profitable results
for his company.

2.Are there any specific makes and models you're interested in?

3. What features does your current vehicle have that you would still like to
have in your new car?

4. What are the top most things you'd love to see in your new car?

5.Are you planning to pay cash or finance the vehicle?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I belong to a middle class family from Kashmir. We are a family
of five members; parents, one sister followed by younger brother and myself.
After completing graduation from Kashmir University I went to Dehradun to purse
MBA and in 2016 I completed my MBA degree. I am carrying 15 months of work
experience in international chat support from Concentrix. I truly believe that
working with Concentrix was great learning for me. I enjoyed my time out there
and was doing well before family problem put end to my journey with concentrix.

I must admit that working in customer support helped me to balance the different
things in life accordingly. Interacting with customers was always fun and
passion of mine and still remains the same. I am hoping to get a good
opportunity to work with brand name so that I can move swiftly in my career by
keeping the past story aside.

What according to you is the
difference between good and great customer service?

Good
customer service often centers on delivering or slightly exceeding what
customers expect from your company and its services. In contrast, great customer
service requires that you go above and beyond customer expectations. Perfectly
ordinary interactions with customers, with a core focus of providing sound
solutions, preferably at the very first instance, is what you need for the
success of your business and is a act of great customer service.

Customers are always willing to return the love they receive when it's
consistent, rather than extending an occasional act of great customer service,
constantly good customer service will add to the the total customer experience
and benefit the business. Let's not forget great customer service only comes
from good customer service.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I am goal
oriented and career oriented person with the right set of skills.

2.I'm carrying experience in the related field which makes my profile bit
stronger as I'd like to contribute to the growth and success of a business with
my experience.

3. I'm good learner and flexible enough to adapt and adjust myself as per the
situation.

4. I possess a tendency to work in a high pressure environment with right set of
mental toughness.

5. I am honest, sincere and dedicated person with 'go good' approach to become a
valuable asset for the company.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Ecommerce has become the norm in today's world
and has revolutionized the ways in which people shop. Consumers have come to
expect ease and convenience from online retail interactions, even for
traditionally offline stores.

Today 45% of Indian adults shop online. From a brand's perspective, online
shopping has become a way to control costs and drive efficiencies. With the
introduction of more purchase channels, new payment technologies are crucial to
streamlining the customer experience and making it easier to re-order items. As
e-commerce and technology undergo rapid change, customer expectations are also
transforming. Brands looking to build a loyal customer base must understand how
online shopping has altered the customer experience at each
point.