Subject: Language Test - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 01:03:58 -0500

Foreign Language
Screening Test

Name

Praveen
Kumar    /  (+91) 9759776603    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

If I worked there I would ask the customer about
his choice like color and features and Price And try to determine the choice of
him like as Would you like to which type of car you want to purchase Then I
appreciate her choice and provide the best option available for him.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My Name is
Praveen Kumar and I belongs to District Aligarh UP. I have done my Bsc from Dr
BR Ambedkar University Agra. I have Three year Experience in Customer support
Executive in voice Profile in two Companies that is Ienergizer IT services PVT
LTD Noida and Cyfuture India PVT LTD Noida. I am Married Person and I have Five
Family member including me. My Father is a Shopkeeper and My Mother is a
Housewife and my Brother is a Student of ITI and My Wife is also
housewife.

What according to you is the difference between
good and great customer service?

Providing service to the
customer as per company standard is called good service... although the
representative puts his own efforts to give his best and make customer satisfy.
That's called great customer service. Where customer feels good and make himself
comfortable while using your services.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1 - Detail knowledge about the product / services you
offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5 - Giving my full dedication towards my customer. Since I believe in satisfying
the customer.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Global ecommerce sales amounted to nearly 3.5
trillion dollars worldwide in 2019, proving ecommerce is an increasingly
lucrative option for businesses.

That’s huge, and the good news is that it certainly isn’t a new trend.

In fact, there’s been an average growth rate of 25.6 percent in ecommerce
sales over the years 2014 to 2017.

That’s proof, if you ever needed it, that ecommerce is thriving, and it has
been for a while.

It’s also an industry that is ever changing. Trends are constantly shifting in
an attempt to shape the way that people in every corner of the globe purchase
products.

This makes the future of ecommerce exciting, to say the least.

A lot of big things are expected to change in ecommerce over the coming years.
We’re here to help you understand what the future of ecommerce will look
like.

We’re going to break down some of the top trendsetter for ecommerce in 2020,
discuss what we believe the most impactful changes will be over the next few
years