Subject: Re: Landmark Tickets
From: Algaili Ahmed <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 4 Nov 2020 22:41:00 -0700 (MST)

Hi Ashwinee, 

The action has been taken for the tickets sent and th pending is sometime due delayed, not forwarded and no reply from the concern team because of high load escalated issues, however we are reminding them regularly. 

Warm regards, 
Algaily. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Algaili Ahmed" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 20:49:03 
Subject: Landmark Tickets 

Hi Algaili, 

This is Ash, I am currently auditing tickets on landmark. The below tickets require your immediate attention. I would like you to email me back to let me know what actions you've taken on the below tickets. The actions may vary from 'Emailed customer and Closed ticket', Escalated to TL, etc. 

Ticket # 	Action Taken 
1456780 	Only we replied to the customer as the reponded to the issue on 04 Nov 2020. 
1469709 	​Note added to Zimbra and the issue updated on Good will refund / Child tickets / Knet sheet. 

1484500 	Reminding note sent to TL. 
1517421 	​Updated on the sheet Kuwait Finance Tracker - CS which shared two days ago as well as Zimbra note added. 
1589976 	Second escalation to the Concerned team and The issue raised to TM. 
1472807 	Updated on Kuwait Finance Tracker - CS and note addded to TL to forward the issue. 
1590201 	Closed as no response from the customer to share us the bank account statement. 
1590471 	Resolved the order was not delivered. 
1493940 	Updated on the sheet shared two days ago: https://docs.google.com/spreadsheets/d/1cRAuv2oTjUALyf3DuS_AWpQZTdrAVrEY/edit#gid=989745667 
1535795 	Note added to TL to forward the issue and we request the customer to share the transation ID for the second time and the ticket status was put on waiting customer. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9