Subject: Language Test - Chiranjeev Singh Mattu
From: Chiranjeev Singh Mattu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 00:29:22 -0500

Foreign Language
Screening Test

Name

Chiranjeev
Singh Mattu    /  (+91) 9654146308
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1. Which class you are
looking for i.e Hatchback, Sub 4meter, sedan, SUV, Sub SUV or Luxury.

2. In which range you are looking to buy a car.

3. Any specific feature requirement such as Sunroof, Moonroof, Automatic climate
control, music system, Hill hold control and Traction control.

4. What are the fuel options he is looking for in his car like there are plenty
off such Petrol, Diesel, Electric, Hybrid, CNG.

5. What will be tha payment option as there are discounts going on for the cash
transactions and some finance options are also there (usually happens in the Car
dealership).

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Chiranjeev Singh Mattu.

I am a Btech final year drop-out.

I am currently working in Concentrix Daksh India Pvt Ltd since September 2018 as
an Amazon email support executive.

My keyrole is to provide resolution to the Amazon Sellers based in North America
and 7 Europian Countries.

Sellers usually have queries related to their listings which gets suppressed or
taken down from the Amazon's detail page and sometimes end up getting their
account blocked due to the unauthorised activity in their seller account.

What according to you is the difference between
good and great customer service?

Customer service is the
service provided by a Brand to its customer in case if they have any doubt
regarding to the service or product they are buying from them.

A good customer service is in which the customer's query gets resolved by the
executive in a real time without getting any delay.

Whereas talking about a great Customer service is in which the brand should
reimburse it's customers if they found themselves guilty. As it may end up
creating a good relation between the Brand and its customers.

In 5
sentences please explain what makes you the right candidate for customer service
job.

I have more than 2 years of experience in this Organisation.

Fast typing more than 35wpm as required by you.

Enough experience.

Use KISS (Keep It Short and Simple) format to provide the resolution to the
customer.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Now a days most of the population purchases there
product from the different E commerce sites.

In India we have thare are quite alot of options and those are Amazon, Snapdeal,
Flipkart, ebay and still increasing.

People can simple place there orders through the App or via website and in case
if the product is not as expected they can return that as well.

Here comes the Customer service, when a customer does not like the product or it
is not as per the expectations then he needs to contact the CS as request for a
return label so that he can return the product back against a refund or
exchange/ replacement.

If the customer's overall experience is great then he will definitely buy tha
product from that "E-commerce" website again for sure and vice
versa.