Subject: Language Test - Ankush Kumar
From: Ankush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 22:45:53 -0500

Foreign Language
Screening Test

Name

Ankush
Kumar    /  (+91) 8006701114    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Hi, I’m Ankush Kumar. What’s your name?

What brings you in today?

May I ask why you are thinking about buying a new car?

Are there any specific makes or models you are interested in?

What features does your current vehicle have that you would still like to have
in your new one?

What are the top 3 things you’d love to see in your new vehicle?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Hi, I did b.tech in computer science from uptu. I have 1.5 year
experience in email and online data entry of healthcare. I live in sector 11
noida. i have good typing speed(35+WPM). I am well know some excel functions
like vlookup and hlookup etc. I always like to finish my work at
time.

What according to you is the difference between
good and great customer service?

According to me the
difference between good and great customer service is, the good service is good
communication and soft to customer while resolving quiries. And the great
service is Something Going Beyond Customers Imaginations. Going An Extra Mile
And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes
An customer Amaze.

In 5 sentences please explain what
makes you the right candidate for customer service job.

1.I can
work under pressure .

2.I have communications skills.

3.Smart problem solving of customer.

4.analytical skills and fast response..

5.I am flexible, time management & stress management.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact eCommerce has had on consumer
shopping habits is that consumers can shop from anywhere, anytime. They no
longer have to wait until store hours to make a purchase. While the ability to
research and shop online has been around for a while, mobile has taken eCommerce
to the next level because shoppers can use the device at any point during the
sales cycle.

The rise of mobile shopping has blurred the line between the physical store and
the online experience. Rather than having two distinct channels, both channels
can be used in conjunction to optimize the shopping experience. Though some of
the legacy brick-and-mortar brands have had trouble keeping up with the growth
of eCommerce, it isn’t the kiss of death to physical stores. In fact, big
companies like Amazon and Alibaba have opened up brick-and-mortar locations.

By doing this, they have given consumers the choice of where, when and how to
shop. A shopper can purchase a product online at midnight, receive it the next
day and then return it to a physical store if unhappy with the product.

That’s the power of mobile eCommerce — the ability to create a more seamless
shopping experience. It’s an experience that customers have come to
expect.

The progression of eCommerce has advanced the customer expectations of the
companies they buy from.

So, what do customers expect? They expect a seamless shopping experience that is
personalized to them — one that is consistent no matter what device they are
using for their shopping or what stage of the buying process they are
in.