Subject: Language Test - Ashish Verma
From: Ashish Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 18:18:40 -0500

Foreign Language
Screening Test

Name

Ashish
Verma    /  (0522) 8182811168    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

As per my knowledge initially I will introduce
myself and then I will ask few questions like:

May I ask why you are thinking about buying a new car?

Are there any specific makes or models you are interested in?

What features does your current vehicle have that you would still like to have
in your new one?

What do you dislike about your current vehicle?

What are the top 3 things you’d love to see in your new vehicle?

What is your timeline? (Means how soon he/she will purchase)

Are you planning to pay cash or finance the vehicle?

Did you finance your last vehicle? What was your monthly payment?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Myself Ashish Verma born and brought up in Lucknow. I have
completed my schooling from Kendriya vidyalaya Lucknow and then I have completed
my graduation from SMU University. I do have a total experience of 5.8 years in
which 4 years I was in involved into sales sector and rest experience belongs to
BPO sector. Currently I am working with HCL Lucknow for international process
and looking forward for a great opportunity. That's all from my
side.

What according to you is the difference between
good and great customer service?

Conceptually, the main
difference between providing “good” customer service is that we are probably
only barely keeping our customers satisfied; while in great customer service we
are the latter, not only keeping them satisfied we are also keeping them
loyal

In 5 sentences please explain what makes you the
right candidate for customer service job.

What makes
me an ideal candidate for a customer service job is my sincerity and commitment
to deliver excellent support. This taught me a very crucial realization... that
the every service is reflection of a company's vision and mission. My passion is
always to deliver an uncompromising service to customer's while sticking to the
company's corporate principles. I always make it my goal to personalize my
interaction with customers to maintain and create new
relationships.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact eCommerce has had on consumer
shopping habits is that consumers can shop from anywhere, anytime. They no
longer have to wait until store hours to make a purchase. While the ability to
research and shop online has been around for a while, mobile has taken eCommerce
to the next level because shoppers can use the device at any point during the
sales cycle.