Subject: Language Test - NASEER HURRAH
From: NASEER HURRAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 15:07:45 -0500

Foreign Language
Screening Test

Name

NASEER
HURRAH    /  (91) 9796975654    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

After introduction.

Q1. Sir/Madam, Which Car/model you want to purchase?

Q2.May I know your choice of color?

Q3. Do you want to purchase it for yourself?

Q4. Do you want your selected Car to get financed?

Q5. Are you satisfy for the services from us?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Naseer Ahmad Hurrah. I am from J&K. I am
currently staying in Noida.

I m pursuing my graduation from Ignou. I have 5 years of working experience in
customer service. My last job was senior customer care representative in
Concentrix Daksh Ltd.

What according to you is the
difference between good and great customer service?

Good
customer can simply defined as just to resolve the queries, questions or
complaints.

But when we talk about great customer service, it means that you need share the
apathy or sympathy with customer and assure him/her that the service has been
restore or would make the product better.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have 5 years of working experience in this field. I have
handled irritated customer very well through out the span of my career. I have
worked for the blended process as well. I have a good command on MS office
applications.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E-commerce is booming and developing in the
world. India has gone through a drastic change from shopping from retailers to
online. Shopping online provide you many increments like lot of time can be
saved , money , petrol and no matter where are you can purchase your product.
Online shopping have changed the idea shopping. Internet have reached to far
flung areas and thus makes it more easier for a consumer to purchase a product ,
which is not available in retail stores. In India the last decade , we can call
it the e- commerce revolution because a lot of E-commerce companies have been
born like Snapdeal, Flipkart, Paytm   etc.

Being a consumer , I would go for the online shopping rather than visiting the
retail outlet.

Thus, we can say that the e-commerce have changed the expectations of consumers.