Subject: Language Test - prashant singh
From: prashant singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 13:50:29 -0500

Foreign Language
Screening Test

Name

prashant
singh    /  (91) 8287614212    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. I will greet the customer and after that, I
will ask what you are looking for?

2.The ride choice, whether to travel within city or outside city?

3.The budget you are looking for?

4.Are you looking for Sedan or SUV?

5. We have finance options for you so that you can easily have your car today
itself.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hi my name
is Prashant Singh and I am from Bihar. I have completed my PGDM from G.L Bajaj
Institute of Management and Technology.

I have 3 years of work  experience with Ameriprise India Pvt Ltd.

I joined the organization in march 2016 and left the organization in May
2019.

I was working as backend operations associate. Basically we are dealing with the
US clients and their documentation part.

We are total four members in our family. Mother, Father, sister and Myself.

Currently my sister is working in Pharma Industry, Father is engaged in
agriculture and my mother is Housewife.

What according to
you is the difference between good and great customer service?

Good customer service means that the client is satisfied with
the experience provided by the executive.

whereas great customer service means that the client is overwhelmed by the
service provided by the executive. He always wants that the same guy interacts
to him.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am a
potential candidate and I already worked for the clients.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

Today e-commerce has
overlapped the  traditional way of business.

Today people are looking for fast service they don't  want to waste their time
outside going to shops.

Firstly it is accessible from every corner of the world and it is less time
consuming process. so, it makes easy for customer.

We have variety of options and we can compare them easily.

It also aware the customers, There is less chance of frauds.

We can negotiate the price which is one of the major key
component.