Subject: Language Test - Mohammad Faraz
From: Mohammad Faraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 13:44:57 -0500

Foreign Language
Screening Test

Name

Mohammad
Faraz    /  (+91) 7060448927    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

What would you like to see ?

What budget car are you looking for ?

What size would you like to buy like to buy a 5 seater or 8 seater ?

What color are you looking for ?

Are you looking for a diesel car or Petro one ?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Currently
working in Authbridge Research and Services Pvt LTD as an associate,

Previously worked as an CCE in Cogent e Services Pvt. Ltd.

Highschool from CBSE Board

Three years diploma in mechanical engineering

What according to you is the difference between
good and great customer service?

A good customer will try to
resolve the customer issue by rectifying and probing with customer ,

A Great customer will try to resolve the customer issue by rectifying and
probing with customer and will show empathy and ensure that customer is
satisfied by the service provided by an individual

In 5 sentences please
explain what makes you the right candidate for customer service job.

I am a quick learner and have experience of customer service and
potential to handle customer queries and come up with a solution

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

E - commerce has completely
changed the expectation of a consumer for service from retailer as it has
completely changed the scenario for consumer and retailer with the comfort zone
and increase in profit