Subject: Language Test - Varun Pal
From: Varun Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 11:16:20 -0500

Foreign Language
Screening Test

Name

Varun Pal
/  (+91) 9953309849    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

Q.1 Which
type of car you are looking for like SUV or MUV?

Q.2 Is there any car you have already shortlisted?

Q.3 For which purpose you are looking for a car, like for Travelling in
Mountains, adventures or for Cities?

Q.4 In which Trim level you are looking like LXI, VXI or ZXI?

Q.5 What will be your budget?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
varun pal, I live in G.T.B. Nagar IN North Delhi. I have done my graduation from
Delhi university in Bcom(Hons). I have 1.4 years of experience in total. My
firstjob was in Allsec Technologies pvt. ltd. as Customer care executive, in
inbound process of OLX. There we used to get calls from olx user's who were
facing issues related to OLX website and application. I worked in Allsec for
almost 9 months then i have met with an accident so i have to left my job. then
in February 2020 i have joined in OLX India pvt. ltd. as an Associate lead
qualification in Real Estate department, Where we used to call potential OLX
user's who were willing to buy property in certain location, so pitch registered
dealer's property in the desired location of the customer, if he is satisfied
with the details we have shared with him over the call then used to arrange a
sales call for them.

What according to you is the
difference between good and great customer service?

When you
sympathies a customer regarding his concern that is called a good customer
service, but when you empathies(Provide resolution after sympathizing)
him.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. I have
already worked in customer service, so i know how to handle a customer, no
matter how much difficult he is.

2. I am very patient and calm. If a customer representative is calm in his own
so he can make the customer calm too.

3. I am good listener, i can help him better if i know the problem well.

4. I can communicate with customer clearly, i can make him understand our point
of view we are not the situation to help him or whatever the reason is.

5. I can solve the customer's problem, in the limited time, as a customer
service representative one should solve customer's problem
efficiently.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

After the introduction of E-Commerce consumer's
expecting more discount from retailer. what they are getting from e-commerce
websites are very huge discount, also timely sales, but retailer's are not more
capable to provide discount as much like e-commerce websites. Consumer sometimes
askes retailers also to deliver the product to their doorsteps. Consumers
expecting small retailers to charge amount through online mode as they buy from
e-commerce websites even for a lowest denomination.