Subject: Language Test - Md Neyaz
From: Md Neyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 11:15:49 -0500

Foreign Language
Screening Test

Name

Md Neyaz
/  (91) 8766362676    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

May I
know, what are the top 3 things you would love to see in your new vechicle?

Are there any specific makes or models you are interested in?

What features does your current vechicle have that you would still like to have
in your new one?

What is your time line for buying?

Are you planning to pay cash or finance the vehicle?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Md Neyaz, I am 28 year old. I am ambitious and self driven person. I thrieve on
challenge and constantly set goals for myself, so I have something to stive
towards.

I am graduated from Aligarh Muslim University in 2017, and recently given MBA
final year examination.

About my professional experiences, I have total 4 years of experience. My first
company was helpingdoc private limited there I worked 2 years as a CRM
Executive, after that I got an opportunity to work with Convergys here I worked
as a technical support associate 8 months after that I worked with Ecos India
Mobility & hospitality as a reservation executive, and my last company was
Igt solutions private limited worked as a process associate and the process name
is Air france klm. My role is to handle and process the post journey claim,
which is being made by the passengers or through legal firm. I have to perform
rhe various internal operational task also doing the numerous r & d before
processing the compensation or the reimbursement to the consumer or his legal
firm.

What according to you is the difference between
good and great customer service?

At some point in our daily
life, everyone must have experienced about good and great customer service
experience. A good customer service is that our customer emails to us realated
to any concern or issues. I have responded within 24 hours. And in great
customer service, I have responded within a minute.

In 5 sentences please
explain what makes you the right candidate for customer service job.

One should have good communications skils.

Patience is crucial for customer service professionals.

Good knowledge of the product.

Active listeners.

Time management skills.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Today, customer shopping habbit has changed
darstically over the few years it is because the explosion of e-commerce
industry. Consumer want fastest delivery, because nobody likes to wait.
Promotions and free shipping. So, when they see a 50% discount they might hurry
up and order, because they do not want to miss the special price. Beside, this
free delivery to most of the areas, for a great hook for a visitors.

Customer service, It is very important to build and maintain a good relationship
with  your customers. Gain the trust and transform visitors.

Price and details easily available, to display the price from beginning provide
as much information about pricing as one can to drive the fears of
consumer's.