Subject: Language Test - Barsa Mohanty
From: Barsa Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 10:35:50 -0500

Foreign Language
Screening Test

Name

Barsa
Mohanty    /  (91) 9560203331    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

I would ask if they ever had a car before.

I would ask which car do they like sedan or SUV.

I would ask the purpose, like how would the customer use the car, as a commuter
or for family.

Do they have any budget or price range?

what features they are looking in a car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Personal-
My name is Barsa Priyadarshini Mohanty. I belong to Orissa but I raised in
Delhi, currently staying in New Ashok Nagar, New Delhi with my family.

Educational-I have completed graduation (B.Sc)in the year of 2014, the
university name is Utkal University.

Professional- I have 3 years of experience with 3 different companies, my last
company was R Systems international.

I have worked with R systems international for 1.4 years, I was in backend
operations working for a US-based Auto recovery company.

My core job responsibilities were doing the research and making a condition
report of the recovered automobile.

What according to
you is the difference between good and great customer service?

I guess the only difference between the good and the great
customer service is going an extra mile for the customer even though it's not
required.

when we do it for our dignity.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I am
confident, obedient, a good listener and also I have a relevant experience in
customer service which makes me a good candidate for a customer service
job.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact e-commerce has put on consumer
shopping habits is that consumer can shop from anywhere, anytime without any
hustles. They don't need to wait in a store or retailers to make a purchase.