Subject: Language Test - Bharat Pardal
From: Bharat Pardal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 10:18:19 -0500

Foreign Language
Screening Test

Name

Bharat
Pardal    /  (91) 9716207620    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Hi, I am Bharat Pardal. What is your name? ( in a personalied way )

2. Are there any specific makes or models you are interested in?

3. What features does your current vehicle have that you would still like to
have in your new one?

4. What do you dislike about your current vehicle?

5. What are the top 3 things you’d love to see in your new
vehicle?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hello my
name is Bharat Pardal. I reside at Inderpuri. I did my Graduation from SOL Du,
Bcom Pass. I did schooling from St Michaels senior secondary school. In my
family there are 4 members, Mother Father elder sibling and myself.

My hobby is to play Cricket and read Entrepreneurship books.

What
according to you is the difference between good and great customer
service?

Major difference between good and great customer
service is keeping them satisfied and loyal. As every customer needs trust and
loyalty. Every company needs to provide great customer service and timely take
follow up from their customers demand , needs and build mutual relationship with
them as relationship lasts long than one time customer satisfaction.

When the customer is happy because of you, they are more likely to stay happy
with you.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I believe
in raise myself to help mankind.

For me learning is the basic as I learning leads to earning and personal
growth.

For me teamwork is the basis because as it gives more potential to learn and get
to know people mindset. I am a fast learner and have a track record of carrying
out these different tasks efficiently and successfully.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

21st Century is the basis of E- commerce and
Internet. E- commerce has played an vital role in changing world's economy.
Consumer shopping habits have changed drastically over the last few years thanks
to the explosion of E- commerce.

E- commerce has thrown out the traditional way fo shopping. E- commerce has
brought the shopping experience to their fingertips via computers and mobile
devices, completely changing the way consumers shop.The biggest impact E-
commerce has had on consumer shopping habits is that consumers can shop from
anywhere, anytime. They no longer have to wait until store hours to make a
purchase. While the ability to research and shop online has been around for a
while, mobile has taken E-commerce to the next level because shoppers can use
the device at any point during the sales cycle. Customer satisfaction and
loyalty has been increased in online.they have given consumers the choice of
where, when and how to shop. A shopper can purchase a product online at
midnight, receive it the next day and then return it to a physical store if
unhappy with the product.All customers have similar basic expectations when they
shop. They want the products they want when they want them, and they don’t
want to pay too much for them. This is why E- commerce has grown to be the
preferred shopping method for consumers.E- commerce gives consumers access to
information, the ability to shop on different devices and the option to share
their experiences with others, which has completely altered their expectations
and the way they shop.Customer shopping habits will continue to evolve with
technology, and companies will have to continue to adapt to maintain relevance.

Hence E- commerce is nothing but One Stop  Online Store