Subject: Language Test - Ilma Khan
From: Ilma Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 10:16:23 -0500

Foreign Language
Screening Test

Name

Ilma
Khan    /  (+91) 7827351451    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Which sort of car you wish to buy?

2. Which brand you go with?

3. Would you prefer CNG or petrol car?

4. Which color you want to support?

5. The price which would be suitable for you?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I stay at gautam vihar in delhi. I have done my schooling from
CBSE board. My highest qualification is graduation in B.com from delhi
university.  I am carrying an experiance of 2 years and 10 months. I was at
Aegis working with Banggood online shopping app, where i have worked 1 years and
7 months as a customer executive and i was into chat process. I started my
carrier from SMC where i have worked 1 years and 3 months. So far my family
background is concerned , my family consists three members. I am only one of my
parents, my father is private employee and mother is house wife.

What
according to you is the difference between good and great customer
service?

Good customer service is listen, understand the
concern then deliver the resolution.

Great customer service is when you treat every person as if they are the most
important customer in the world, listen and put yourself in his or shoes and
deliver the resolution. It makes a difference.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I possess all the skills and experiance that is require for
customer service job. I am a quick learner and adapt into a new situation. I
have ability to handle any sort of customer without loosing any. Therefore it
makes me the right candidate for customer service job.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E-commerce has changed the point of views of
customers for shopping. Consumer shopping habits have changed over the last few
years. Online shopping is quickly becoming preferred way to shop for consumers
around the globe. Consumer no longer to have to go out to go shopping.
E-commerce brought the online shopping experiance . Consumer can shop via
computer and mobile devices and it's completely changes the way consumer shop .
It's increasing day by day and becoming the easiest way to shop. Customer would
rather shop online than go out most of the times. customer's can consume their
time a lot as customer need to see and order the products solely as they want to
buy. Besides they are getting services both after and before buy the products
goods or services. Therefore, if they face any problem related the products they
get services from the retailer and the products they get at the doorstep.

Via e-commerce many transactions are happening over the internet, when we buy or
sale any products, goods or services. It has completely changed the expectations
of a consumer for service from retailers and is changing further
too.