Subject: Language Test - Mohammad Atif
From: Mohammad Atif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 10:11:45 -0500

Foreign Language
Screening Test

Name

Mohammad
Atif    /  (+91) 8077951272    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. For what purpose are you buying the car?

2. Do you have any specific model to buy in your mind ?

3. How much is your budget?

4.what are your colour preferences?

5.what is your fuel preference?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My Name is
Mohammad Atif. I am from Seohara, A small town of U.P.

Currently I am living in Delhi from last 4 years.

I have done graduation in 2015. I have been working with EXL Services from last
3 years and 3 months and now I am looking for a job change.

What
according to you is the difference between good and great customer
service?

A good customer service is when we provide all
the services he needs on time to the customer. But a great customer service is
when we provide all the services he might be needed proactively.

In 5
sentences please explain what makes you the right candidate for customer service
job.

I can understand customer's problem.

I am good in connecting with the people so I can understand the needs and
desires of a customer. I think like "if I were he what would I
needed"

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years because of the explosion of eCommerce.

online shopping is quickly becoming a preferred way to shop for consumers around
the globe.

eCommerce is the driving factor behind this shopping evolution. Consumers no
longer have to go out to go shopping. eCommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.

Now consumer expect best quality products in minimum amount. They expect fast
delivery free installation and esy EMIs options in the payment
method.