Subject: Language Test - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 09:11:55 -0500

Foreign Language
Screening Test

Name

Amit
Mishra    /  (+91) 9971001876    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

I will Acknowledge/Greet the visitor by saying
simple "Hi" by making eye contact.

1-Hi Sir! How are you doing today?

2- How may i help you today?

3-Explain the Feature about the car which he is looking for.

4-Highlight the advantage of buying our Car.

5-Greet as pleasure meeting you! I would be happy to serve you again.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I Born and
raised in Uttar Pradesh and done schooling from Ballia which is my home town. To
pursue my graduation i went to Varanasi. I have Completed BCA from Punjab
Technical University. I came in Noida in 2014 and started working with Paytm as
a customer care executive where i was handling queries over calls and emails
related to order delivery and wrong product received complaints. I have been
promoted as a partner spoc and sent to tech mahindra by as a client to take care
of our partner locations escalation and floor support. I have also worked
closely with Business Analyst team and was preparing the inflow data on excel.
Thats all about my work experience. Thanks!

What according to
you is the difference between good and great customer service?

I think providing the correct and quick information to the
customer is a good example of a customer care executive, but providing
information with extra initiative by which we can produce business for the
company is the great customer service.

For Example : If customer is angry for a minor defect in the product (AC) and we
are offering a 50% discount for the accessories (Stabilizer) of the product he
has purchased, he will never deny.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have spent more than 5 years in customer service. Serving
customer in different platform makes me happy. I have the quality and skills to
calm down the customer who is very adamant. I am active listener, a quick
learner, and a polite voice to impress the customers. I believe that a good
customer care executive have all these quality to serve a better and impressive
customer experience.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

online shopping is quickly becoming a preferred
way to shop for consumers around the globe.The biggest impact eCommerce has had
on consumer shopping habits is that consumers can shop from anywhere, anytime.
They no longer have to wait until store hours to make a purchase. While the
ability to research and shop online has been around for a while, mobile has
taken eCommerce to the next level because shoppers can use the device at any
point during the sales cycle.