Subject: Language Test - Sonam Preet
From: Sonam Preet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 08:16:48 -0500

Foreign Language
Screening Test

Name

Sonam
Preet    /  (91) 8595740865    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. What is your budget?

2. Which brand and  colour you are looking for?

3. How much mileage do you want?

4. How many car-seater car do you want?

5. What are the facilities do you want in the car?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sonam Preet. I have completed my graduation from
F.M.C.A. RBS College Agra.My father's name is Narendra Singh. there are four
members in my family, I, my father, my mother and  my younger brother.

I have worked with EXL Company almost 5+months. it was a U.S. Insurance Process.
My work was to do Endorsement. Due to COVID-19 my Process has been
wrapped.

What according to you is the difference between
good and great customer service?

Good customer service is just
that we are providing good service to the customer that means we must convince
and sell it to others. Great customer service is just that we are delivering
great services  to the customer and we are not only keeping them satisfied but
we are also keeping them loyal. So that they come automatically to
us.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. In the
customer service we should be very attentive.

2. we should communicate clearly to the customer.

3. Patience is crucial for customer service.

4. should be soft spoken.

5. should be helpful, problem solver and identify the customer needs.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

In today's world e-commerce  changed the
expectations  of a consumer for service because consumer want 4 things they
are price, quality, choice and convenience. Customer don't want to go out and
waste so much of time,so they do online shopping via computers and mobile
devices. E-commerce changed the prices of the products. People compare the
prices of the products offline and online and then they compare more than 10
websites before buying. E-commerce made life easier with in a short period of
time.