Subject: Language Test - Abu Bakar
From: Abu Bakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 08:10:32 -0500

Foreign Language
Screening Test

Name

Abu Bakar
/  (+91) 8448443448    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

Q-1) Are
you looking for the personal use or for the family?

Q-2) Are there any specific models you are interested in?

Q-3) What features does your current vehicle have?

Q-4) What is your timeline? Buying ASAP or browsing and waiting)

Q-5) Are you planning to pay cash or finance the vehicle?

Q-5)

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I'm an MBA
post graduate with more than 5 years of experience is Sales & Customer
Service, Support.

What according to you is the
difference between good and great customer service?

Good
Customer Service.

* To resolve the customer's complaints as per the given TAT, where in great
customer service we have to resolve the customer complaints within TAT &
leave the customer with smile & win them for life.

In 5 sentences please explain what makes you the
right candidate for customer service job.

* I'm a
good listener.

* I have patience.

* I'm confident & quick Lerner.

* I'm very humble & calm.

* I can do multi tasking.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E-commerce makes customer's experience to buy
without visiting physically at the store, customers can easily place any order
from their smart phone or computer with lots of options with easy refund &
exchange.

There is also available rating & reviews which has been given by the
existing customer who they are already using the same product.