Subject: Language Test - Raisuddin .
From: Raisuddin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 08:02:16 -0500

Foreign Language
Screening Test

Name

Raisuddin
.    /  (201301) 9891529764    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Sir, most welcome in our car showroom,what
would you like?

2. Sir, which car do you want to purchase?

3. Sir, Would this car be on finance or on cash?

4. Sir, would you like to switch your choice if budget or other circumstances
matter?

5. Sir, if you experience the drive of this car,would you like to let us
know.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Raisuddin, basically I am from Amroha but right now staying with my family
herein sector 51 Noida. My last qualification is Intermediate with science side
in 2002 from Board of Allahabad. I have done three years Diploma in IT from Govt
Polytechnic Ghaziabad in 2005

I have done work in 3 companies as CCE/Sr CCE.

What according to
you is the difference between good and great customer service?

Good customer service is the service only there is no pro
activeness in this service. But great customer service is just not only the
customer service, there is personal touch, a relation of customer and service
provider, pro activeness and the last but not least a little bit extra income
generation in  this service.

In 5 sentences please explain what
makes you the right candidate for customer service job.

First of
all I have experience in customer service more than 7 years.

I have high level of patience to handle the temper and query of customer.

I know all about the quality parameters of a customer service.

I always lean from every individual.

I can manage the customers requirement of query.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Thanks for your question you asked me:

The e-commerce market has been reached at very high level of competition. The
problem starts from this point. The main reason of this thing is that this
direct purchase from manufacture and deliver to customer directly.Customer also
knows this concept so he expects more and more discounts,services.

Thanks

That's it from side.