Subject: Language Test - Mohammed saif Khan
From: Mohammed saif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 07:54:54 -0500

Foreign Language
Screening Test

Name

Mohammed
saif Khan    /  (91) 8700905343    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

May I ask why you are thinking about buying a new
car?

Are there any specific models you are interested in?

What features does your current vehicle have that you would still like to have
in your new one?

What do you dislike about your current vehicle?

What are the top 3 things you’d love to see in your new vehicle?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Hi my self Mohammed saif khan I belong from jaipur
Rajasthan,about my qualification's I completed my graduation in BA from MDS
university and 12th from R.B.S.E.

If I talk about my past worked experience I worked in FIS global for 19 month in
customer service profile. Then I joined IGT and I worked over there around 9
month in KLM (Airline) customer services profile.

My hobbies are traveling and listening music.

Thank you.

What according to you is the difference between
good and great customer service?

Good Customer Service Is
Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service
Which Is expected From an Organisation, But Customer Had Something More In his /
her Mind In Terms Of Getting Service. Good service is something Which displays
An Normal Act Of Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer.
It's An Act which Makes An customer Amaze.

In 5 sentences please
explain what makes you the right candidate for customer service job.

work under pressure .

communications skills

flexible .

time management

fast response

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce is a boom in the modern business.
E-commerce means electronic commerce. E-commerce (Electronic commerce) involves
buying and selling of goods and services, or the transmitting of funds or data,
over an electronic network, predominantly the Internet. E-commerce (Electronic
commerce) is a paradigm shift influencing both marketers and the customers.
Rather e-commerce is more than just another way to boost the existing business
practices. It is leading a complete change in traditional way of doing business.
This significant change in business model is witnessing a tremendous growth
around the globe and India is not an exception. A massive internet penetration
has added to growth of E-commerce and more particularly start-ups have been
increasingly using this option as a differentiating business model. Moreover
E-Commerce has significant influences on the environment. Although the model is
highly used in current business scenario but the option has not been explored at
its fullest. The current research has been undertaken to describe the scenario
of E-Commerce, analyze the trends of E-Commerce. The study further examines the
key variables imperative for the success of E-commerce business models.
Objective: The objectives of present study are: 1. To understand the present
status and trends of E-Commerce; and 2. To reveal the key variables influencing
the increased usage of E-Commerce.