Subject: Language Test - Mayank Pachauri
From: Mayank Pachauri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 07:50:21 -0500

Foreign Language
Screening Test

Name

Mayank
Pachauri    /  (91) 7410801040
/ [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

1. To
whom you are looking car for yourself or as a gift?

2. Are you good with Automatic or manual gear system?

3. What would you prefer among Petrol/diesel/electrical car?

4. May I know what type of car you are looking for SUV or Sedan?

5. What are the top 3 things you’d love to see in your New Car?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I come from a Defence background, my father has served the
Indian Air Force for more than 32 years. so most of my schooling is from
Kendriya Vidhayala Sangathan and after completing my Senior Secondary education
I joined the National Institute of Technology Silchar Assam in 2011 in a Civil
Engineering course and graduated in 2015. I have worked as a customer support
executive in Ujjwal Infotech for 2 years and then I have worked in Concentrix
till January 2020. I do have more than 2.5 years of experience in Customer
support.

What according to you is the difference between
good and great customer service?

A great customer service
experience is when you provide the “extra mile” for the customer. Providing
what the customer needs but also going out of your way to do it. It also to make
the customer very happy that you took the call and resolved their issue and make
a very good impression not only for you but for the company that you
represent.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. Myself
as a customer service job is my sincerity and commitment to deliver excellence.

2. My passion is always to deliver uncompromising service to customers while
sticking to the company's corporate principles.

3. I always make it my goal to personalize my interaction with customers to
maintain and create new relationships.

4. I'm capable of bearing the good and bad attitude of customers.

5. Last but not least  I have good listening and communication
skills.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

eCommerce gives consumers access to information,
the ability to shop on different devices, and the option to share their
experiences with others, which has completely altered their expectations and the
way they shop.

Where shopping in a store was once the predominant way to shop, online shopping
is quickly becoming a preferred way to shop for consumers around the globe.

eCommerce is the driving factor behind this shopping evolution. Consumers no
longer have to go out to go shopping. eCommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.

The biggest impact eCommerce has had on consumer shopping habits is that
consumers can shop from anywhere, anytime. They no longer have to wait until
store hours to make a purchase. While the ability to research and shop online
has been around for a while, mobile has taken eCommerce to the next level
because shoppers can use the device at any point during the sales cycle.

The rise of mobile shopping has blurred the line between the physical store and
the online experience. Rather than having two distinct channels, both channels
can be used in conjunction to optimize the shopping experience. Though some of
the legacy brick-and-mortar brands have had trouble keeping up with the growth
of eCommerce, it isn’t the kiss of death to physical stores. In fact, big
companies like Amazon and Alibaba have opened up brick-and-mortar locations.

By doing this, they have given consumers the choice of where, when and how to
shop. A shopper can purchase a product online at midnight, receive it the next
day and then return it to a physical store if unhappy with the product.
Ecommerce has reduced the time and effort of the customers.