Subject: Language Test - amit Chugh
From: amit Chugh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 07:45:18 -0500

Foreign Language
Screening Test

Name

amit
Chugh    /  (0) 8882333306    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

After greeting the customer I will ask the
following standard questions.

1. Are you looking for any particular model?

2. Are you looking for Hatchback or Sedan?

3. Are you looking for any specific feature in the car?

4.Are you looking for Petrol or Diesel Car?

5. What is the price range you are looking to buy?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am B.com Graduate from Delhi University. I have 5 years of
experience in back office in reputed  company like Steria(India) and Aviva Life
Insurance. Until August I was running family business of distributorship however
things does not work out and for some reason we decided to close the business.
Now I am looking for job in backhand as I have good experience and I am
confident that I can perform well. I have a very good typing speed
.

What according to you is the difference between
good and great customer service?

Good service is when you
complete the target and meet the customer expectation, however, great customer
service is when you go extra mile and exceed the customer
expectations.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I have good
experience in Customer service. I have worked with reputed company like Steria
and Aviva Life Insurance. I have good typing speed. I am team player and go
extra mile to complete the target given to me and to the team.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

Ecommerce is a revolution and it has changed the way people shop. Time has gone
when we had a few options and retailers could sell at MRP. Now due to e-commerce
there is a cut-throat competition. If we shop online we get the best price,
product is delivered at our doorstep and we also have option to return the
product if we don't like it. On top of it with one day delivery for so many
products it has made very turf for retailers to compete with online  giants
like Amazon and Flipkart.

It has forced retailers to change their business strategy. Many retailers has
started giving good discount and free gift to attract the customers. Also
retailers have advantage that customers can touch and try the products like in
fashion category which includes garments, shoes and other related accessories.
Customer feel more confident while purchasing from retailers if the price is
justified.

No doubt e-commerce is a big challenge for the retailers , however, with
innovative and good customer service retailers can grow their business.