Subject: Toni
From: ClickUp Notifications <[email-masked]>
To: [email-masked]
Date: Wed, 4 Nov 2020 12:18:49 +0000

Comment assigned to Ash L

by Maria Reyes

Customer Service > Inquiries

Toni

HI @Ash L

Hi Toni,

I hope you're doing well. Apologies for the late reply.

We understand your situation and this is why we decided to honor Peter's word by issuing you a refund from our end.

Unfortunately, we didn't receive the information we needed to proceed with an international bank transfer, which is the reason why we proceeded with the refund using PayPal as that was the information you have sent us.

I have consulted with our manager and the resolution we have come up with is if you can send us back the full amount we sent you in PayPal provided we receive a proof of transfer and the fund bank. Then we will send you the fund via bank transfer but transaction/charge fees will apply. Looking forward to hearing back from you.

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