Subject: Language Test - Akash Yadav
From: Akash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:54:44 -0500

Foreign Language
Screening Test

Name

Akash
Yadav    /  (110096) 9354509240
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1. First of all, I'll try to
know the customer and ask who is buying the car. The person who will be driving
the vehicle must be able to picture himself in a situation where our products
would benefit him.

2. What made you decide to get a new car today?

3. What are your must-haves, should-haves, and could-haves?

4. Who else are you comparing us with?

5. What is your budget.

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name is
Akash Yadav. I am 21 years of age. I lives in New Ashok Nagar Delhi. My fathers
name is Mr. Vijay Kumar and he is a farmer. My mothers name is Mrs. Urmila Devi
and she is a homemaker. I have one sibling. I have done intermediate from UP
board and currently I am perusing BA 2nd year from DBRAU AGRA. I have worked
with Concentrix for 1 year and 8 months as Seller Support Executive. In my free
time I enjoy watching movies and listening to  music.

What according to you is the difference between
good and great customer service?

Good customer service is
average, just smiling and politely listening and doing what needs to be done
instead of delving further into personalizing with the customer. Great customer
service is being attentive and asking questions and going the extra mile to make
sure that the customer is satisfied.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have desired experience and the required skill set for this
job role. If I get a chance to showcase my abilities, I will leave no stone
unturned with my commitment to hard work and dedication. I am a hard working
individual, who is driven by goals and aim to deliver my best to the company.
With an experience of 1 year and 8 months, I have been learning a lot of new
things which can help me perform better

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The internet is being developed rapidly since
last two decades, and with relevant digital economy that is driven by
information technology also being developed worldwide. Internet shopping has
been rapidly developed, especially in consumer goods industry. The process of
buying products online is different from the experience of browsing in a store.
Consumers don’t head to one brick and mortar location and choose products
based on what they find there. More often, they start out with an idea of what
they want, and peruse a number of options to find the best fit. That puts more
pressure on brands to prove their worth and provide a solid customer experience
throughout the entire purchasing process. And the growth in available online
channels—websites, search engines, social media, email, live chat,
etc.—means learning how to reach and interact with consumers in a number of
different places and formats. The consumer-driven supply chain is what underpins
ecommerce. Fulfillment is no longer just an afterthought. It is material to the
consumer experience. 61% of all online shoppers look at reviews before they buy.
That includes reviews not only of product but reviews of ecommerce retailers.
Beyond that, typically, on average a consumer will look at three different
websites before they purchase. It becomes very important as the consumer is
shopping online that your website stands out and gives them something remarkable
so that they buy from you.