Subject: Language Test - Awanish Pandey
From: Awanish Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:50:20 -0500

Foreign Language
Screening Test

Name

Awanish
Pandey    /  (+91) 8368201692
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

First of all I will welcome
to the customer and ask him for help and try to understand his requirement. I
will ask to the customer, Which type of the car he wants to buy? And what is the
budget of the customer? Then I will ask for a customer about the car models and
colors. And last question I will ask to him, In what average He decided to buy
the car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My self
Awanish kumar pandey, I live in Noida since 7 years with my all family, I am
graduated from Mahatma Gandhi Kashi Vidyapith Varanasi in 2016, I started my
career in 2013, I have over all 7 years of worked experience in backend process.
I directly communicate with my client, My client lives in Australia, And I do
the work on the client platform.

What according to
you is the difference between good and great customer service?

We get the rank for good and great customer service because
good customer service means, customer care executive is not able to deliver the
effect answer to customer and customer satisfaction is not more effect than
Great customer service. And Great customer service means, To whom can deliver
the effect answer to the customer and he has the skills for formal way to taking
with the customer.

In 5 sentences please explain what
makes you the right candidate for customer service job.

1.
Communication skills

2. Able to work under pressure.

3. Fast response to the customer.

4. Able to understand the concern of the customer.

5. Product and services knowledge.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

The e-commerce is changing the life of the
people, If the people have not time to visit to the retailers, He will do online
shopping, E-commerce also giving the huge discount to the customer and
replacement and returning is very easy from the e-commerce website, However the
retailers has no option to return the product, Customer can only replace and He
has to visit to the retailers shop. E-commerce deliver the product on the door
step however retailer does not deliver the product on the doorstep. Nowadays
e-commerce gives the option buy and pay later services but retailers have not
option.