Subject: Language Test - Anshul Sahni
From: Anshul Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:48:51 -0500

Foreign Language
Screening Test

Name

Anshul
Sahni    /  (201301) 8851937015    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. We will assist him by asking what kind of car
visitor looking for purchasing.

2. We will ask the budget from visitors in a polite manner so we can show it
accordingly.

3. We will ask if they having any kind of priority like colour, model etc.

4.we will ask him about some brands of his choices.

5. we will ask him is visitor want to pay though emi Or cash?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
anshul sahni lives in greater noida with my family. I belong to a nuclear family
with modern and liberal values. I am not graduated yet as persuing. I am having
2 years of experience In voice and chat process. My last company was ienergizer
and process was yatra. Com. That was a sales process of travel. I am well
knowledge in gds, crm, fare rules. Due to. Covid-19 the process was ramdown and
company had served the notice to all employees of yatra.

What
according to you is the difference between good and great customer
service?

Good customer service is if we will be able to
solve their queries as per the process.

Great customer service is that we will understand first what a customer exactly
want and listen to their problems and ensure them to not face this challenges
again and give appropriate solution and do the same because customer service is
easy but great customer service is that when our customer will satisfied with
our service.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. I have a
learning capablity.

2. I'll always keep the deep knowledge of the process.

3.I am a good listener

4. Able to handle situation very calmly.

5. I can manage the customer service with a good handling and in a positive way
and always able to get happy face after that.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E commerce has brought the shopping
experience via computers and mobile devices. It changed the way of shop.

Whatever consumers order online, they get what they want. They get the faster
service also.

E-commerce impacts retailers on a range of issues from investments to
organization.