Subject: Language Test - Manish Bisht
From: Manish Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:48:00 -0500

Foreign Language
Screening Test

Name

Manish
Bisht    /  (91) 9971356303    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

My 5 question would be:

1) What is required brand and model of car?

2) Price range in which car required ?

3) How many Family members?

4) What is the Purpose of buying car: Official or Personal ?

5) What is the area of interest in car? For example: Milege, Good interior,
etc

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hi, This is
Manish Bisht.

I am graduate from Delhi University.

My father is service person. My mother is home maker. I have one sibling.

My hobbies is reading book and listening music.

My strength is my positive attitude.

I have a work experience of 2.3 Years.

That All about me. Thank you.

What according to you is the
difference between good and great customer service?

Giving
attention, respect, timely updates are the some ingredients of good customer
service. Apart from this, there are situations where customer feel angry from
many reasons. The reasons behind that there is misunderstanding on customer
mind. To keep great customer service in our mind, we need first to calm customer
without showing any resistance from our side and provide our best. To keep calm
ourselves in every situation with customer even customer is rude come under the
preview of great customer service.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1) Very flexible. Can Work in any shift

2) Earlier experience of handling work pressure.

3) Can extend work shift in case of emergency.

4) Can support team from home if required.

5) Eagerness to learn.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Due to E-commerce, the consumer know there are
thousand of other retailer in the market which he can easily access. Now, they
are demanding better product with good price.

Due to E-commerce, monopolies of some retailers are gone which directly benefit
consumers who earlier had no option but to purchase from them

Due to E-commerce, Consumer expecting different product of different quality
from retailers. Eariler they did not have a choice, consumer could only purchase
what retailers had.

Due to E-Commerce, consumer expect more respect from the retailer because
nowadays there is thousand of retailer in the market and consumer is king.

Due to E-Commerce, everyday new retailers are coming in the market which help in
reducing the price of product. Now, consumer can demand the product at low price
which earlier not possible.