Subject: Language Test - Manu Gawri
From: Manu Gawri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:41:04 -0500

Foreign Language
Screening Test

Name

Manu
Gawri    /  (+91) 7014944843    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Good Morning Sir/Ma'am

Greetings of the day

1. What can my company do to better serve your needs?

2. How satisfied are you with our products/services?

3. What value do we provide?

4. What are your biggest challenges?

5. Is there anything else you'd like to add?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I, Manu Gawri, basically from Pilibangan, Rajasthan. I have done
my Graduation in b.Sc. Non-Medical. I have started my job as a Customer care
executive in the DishTV process and continued my work in another service in the
non-voice process. I have 4 years of experience in BPO service.

What
according to you is the difference between good and great customer
service?

The main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1. I am having excellent communication skills.

2. I know how to deal with customers and how to treat them.

3. My main focus is to deliver proper information to customers about the
company's product and how we are dealing with it.

4. My first priority is always  to resolve customer's problem and give them
satisfactory answer.

5. I am right candidate for customer serive job because I know how to be patient
with irriate customers.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of eCommerce. Where shopping in
a store was once the predominant way to shop, online shopping is quickly
becoming a preferred way to shop for consumers around the globe. Sixty-eight
percent of internet users in the European Union shopped online in 2017, says the
2017 survey on Information and Communication Technology. In the US, according to
Walker Sands Communications’ The Future of Retail Report 2018, 46 percent of
consumers prefer to shop online. E-Commerce is the driving factor behind this
shopping evolution. Consumers no longer have to go out to go shopping. eCommerce
has brought the shopping experience to their fingertips via computers and mobile
devices, completely changing the way consumers shop.