Subject: Language Test - Mohsin Ali
From: Mohsin Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:37:35 -0500

Foreign Language
Screening Test

Name

Mohsin
Ali    /  (91) 7007732004    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1- Hello, How are you Sir/Madam?

2-How can i help you Sir/Madam, If you want to buy a car i will surely show you
all the models and explain these specification that will make you easy to choose
to buy a car

3-Are there any specific makes or models you are interested in?

4-What features does your current vehicle have that you would still like to have
in your new one?

5-What are the top 3 things you’d love to see in your new
vehicle?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Mohsin Ali, I am from farrukhabad, My Father's name is Musarraf Ali, My father
occupation is agriculturing,I have 5 siblings,I have done my B.Tech in
Mechanical Engineering from Lucknow, I have an experience of one year and six
month in Bpo sector as a CSA and SME and also work as a flour support thats all
about my background

What according to you is the
difference between good and great customer service?

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal

In 5 sentences please explain what makes you the
right candidate for customer service job.

1-My
passion is always to deliver an uncompromising service to customer's while
sticking to the company's corporate principles.

2-I always make it my goal to personalize my interaction with customers to
maintain and create new relationships.

3-Effective communication skills.

4-Patience to listen customer.

5-Good sense of humor.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of eCommerce.Where shopping in a
store was once the predominant way to shop, online shopping is quickly becoming
a preferred way to shop for consumers around the globe.eCommerce is the driving
factor behind this shopping evolution. Consumers no longer have to go out to go
shopping. eCommerce has brought the shopping experience to their fingertips via
computers and mobile devices, completely changing the way consumers shop.The
biggest impact eCommerce has had on consumer shopping habits is that consumers
can shop from anywhere, anytime. They no longer have to wait until store hours
to make a purchase. While the ability to research and shop online has been
around for a while, mobile has taken eCommerce to the next level because
shoppers can use the device at any point during the sales
cycle.