Subject: Language Test - Magaret Dasgupta
From: Magaret Dasgupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:27:12 -0500

Foreign Language
Screening Test

Name

Magaret
Dasgupta     /  (91) 7982629139    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. What is the type of car customer is looking
for (Sedan,Hatchback etc.)?

2. What is the budget of the customer?

3. What is the mileage customer is looking for?

4. Is there any colour preferrence of the customer?

5. What type of use customer has?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I was born and raised in Kolkata. I have completed my Higher
Secondary in Arts. I am mother of 2 daughters. Recently we moved to Noida fkrm
Pune as my husband got transferred for his work.

I have experience of 2.5 years in international BPO in customer service and
sales process. The last company that I have worked was Firstry.com as a Customer
Experience Consultant.

What according to you is the
difference between good and great customer service?

Good
customer service is where you fulfill customer expectations from a company and
provide the right solutions to the customer.

A great customer service is where we exceed customer expectations and provide
exceptional service by making the customer realize how valuable he/she is for
the company.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am a
passionate listener.

I have great customer service skills.

I am a quick learner.

I have a good attention to detail.

Eagerness to provide the best of the class service to customers.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

E-commerce industry has made
a big impact in retail industry. It has made our life very easy and convenient
in today's busy life. We get the best prices of all products with faster and
reliable delivery with ease of few clicks. Being a consumer we expect best price
and remove the difficulties of bargain what we tend to do in any retail store.
Hence eCommerce is the driving factor behind this shopping evolution. Consumers
no longer have to go out to go shopping. eCommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.The companies that have been able to make the
transition have created apps, optimized their eCommerce stores and started
selling products through their social media channels.

By doing this, they have given consumers the choice of where, when and how to
shop. A shopper can purchase a product online at midnight, receive it the next
day and then return it to a physical store if unhappy with the product.

That’s the power of mobile eCommerce — the ability to create a more seamless
shopping experience.