Subject: Language Test - Manish Rawat
From: Manish Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:12:01 -0500

Foreign Language
Screening Test

Name

Manish
Rawat    /  (91) 9716899870    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.Hi, I'm Manish, may I have your name please?
This is for personalize the conversation.

2.Any specific models you are interested in?

3.What are the top 3 things you'd love to see in your new vehicle?

4.When you planning to purchase the car?

5.Are you planning to pay cash or finance the vehicle?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

This is Manish Rawat from Ghaziabad. I'm having work experience
of 3 and half year with Ienergizer as a Senior Customer Care Executive in EA
Gaming Chat process. I've done BCA from CCS University and 10th and 12th from
C.B.S.E Board. My father is a Business Man and my mother is a Housewife. My
hobbies are playing Chess and watching movies and web-series.

What according to you is the difference between
good and great customer service?

Good customer service is
something not beyond customer imaginations. Customer gets his kind of service
which is expected from a company while great customer service is something which
is beyond customer imaginations. Going An extra mile and getting that. Something
which is unexpected for customer and make him Amaze.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I'm an asset for the company because I've already worked as a
customer service executive in same profile Chat and Email and I've my past
experience that will be beneficial for the company and I'm loyal for a company
for almost 3 and half year and work there sincerely.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E-commerce is the driving factor behind the
shopping evolution, consumers no longer have to go out to go shopping. The
biggest impact e-commerce has had on consumer shopping habits is that consumers
can shop from anywhere, anytime. They no longer have to wait until the store
hours to make a purchase.