Subject: Language Test - Piyush Dewangan
From: Piyush Dewangan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:01:27 -0500

Foreign Language
Screening Test

Name

Piyush
Dewangan    /  (+91) 7827649281    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1) What is the purpose of buying the car?

2) Which kind of car he/she is looking for?

3) Any specific Color or Brand he/she is looking for?

4) How often will he/she be using the Car?

5) Will the car be used for family commutation or just personal use to choose
the size of the car?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name is
Piyush Dewangan

I have completed my Under graduation in BBA with Marketing stream in the year
2013 from Guru Jambeshwar University.

After completion of my undergrad, I started working as a sales executive in a
Company called Quilt India from 2013 to 2016 December where my role was to
communicate with the company's clients for generating sales.

(2017 - 2020) The second company I worked for was Adgeam digital marketing where
I was assigned to do cold calling and inquire about the company's clients'
business needs and accordingly design promotional offers for each client.

due to the Lockdown situation, I had to leave the job and they were not offering
work from home option.

From June 2020 I started working with a company named Smarterbiz for the
Flipkart process as CCE and I am looking for a change of job because of the
mismanagement of salary payment as the salary is not credited as promised by the
company.

What according to you is the difference between
good and great customer service?

The difference between a good
and a great customer service id that:

Good customer service is the kind of service where the agent tries to solve the
query or help the customer regarding what they have called for and providing
them with the basic helping options that are available by the agent to the
customer.

whereas great customer service is the kind of service where an agent listens,
apologizes, empathize, and eventually provides the best possible resolution to
the customer by exploring available options, instead of just providing the basic
information that the customer is asking for and eventually meeting a Genuine
Customer Satisfaction level.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I AM A CUSTOMER CARE EXECUTIVE FOR THE PAST 3 AND HALF YEARS CARRYING
SIGNIFICANT PROBLEM AND QUERY SOLVING RELATED SKILLS FOR THE POTENTIAL CLIENTS

I HAVE WORKED INTENSIVELY IN BOTH DOMESTIC AND INTERNATIONAL MARKETS,

I UNDERSTOOD THE DYNAMICS AND HAVE ADEQUATE EXPERIENCE WITH CUSTOMER QUERY
SOLVING ASSIGNMENTS.

DURING THE WORK BREAKS I ENJOY TREKKING AND MOUNTAINEERING

THIS ACTIVITY HAS SHOWN ME THAT GOOD STRATEGY, CONSISTENCY AND DETERMINATION CAN
HELP YOU OVERCOME ANY OBSTACLE

I AM PERSON WHO THRIVES IN FAST PACED ENVIRONMENT AND RIGHT NOW I AM LOOKING FOR
A OPPORTUNITY TO APPLY MY MARKETING EXPERTISE ALONG WITH MY CREATIVE
PROBLEM-SOLVING SKILLS TO AN INNOVATIVE E-COMMERCE COMPANY LIKE YOURS.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce came up as a revolutonizing idea,
where many companies have switched from retails to online or eCommerce
companies. Following are some key points that have changed the expectations of a
consumer for service from retailers :

1) customer can explore and shop at the comfort of their home without steeping
out of their house.

2) customer has the option of the product purchased to be delivered to their
house address.

3) Return and Money back option available

4) whereas the companies who are in retail business have access to only a
limited number of customers, but online,  a company has access to make its
products and services available to the customers available
globally.