Subject: Language Test - Maryada Verma
From: Maryada Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:57:51 -0500

Foreign Language
Screening Test

Name

Maryada
Verma    /  (110084) 9953609317
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1). About his interest for
car.

2). What qualities he required in car.

3). does customer interested a new trendy

modal in car or does it matter?

4). Requirement of customer for car.

5). What he need specifications in car.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

*). 12 th pass from CBSE BOARD DELHI

(2002).

*). Graduate from delhi university (2006).

*). Basic knowledge in computer.

What according to you is the
difference between good and great customer service?

1).
Always welcoming customer with a

smiling face great customer service.

2). Should be always Enthusiastic and

energetic great customer service.

3). More talkative for understand customer

needs great customer service.

4). Listening carefully and understand

customer needs great customer

service.

5). Solve their queries according to your

knowledge and his needs.great

customer service.

6). You should be presentable in front of

any one on duty. great customer

service.

NOTE:- Taking all these things less

seriously and just doing your duty.

Is a good customer service.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1). Because I am experience in same field.

2). I know all these things about customer

service job.

3). I am fit for this profile.

4). I like to interact with people. which is

the main requirement for this job.

5). I like to handle the customer queries.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

1). E-Commerce site should be reliable.

2). Delivery on time.

3). customer want he can track their order

on E-Commerce site.

4). If customer needs then e commerce

contact should be there.