Subject: Language Test - RAMU VISHWAKARMA
From: RAMU VISHWAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:55:25 -0500

Foreign Language
Screening Test

Name

RAMU
VISHWAKARMA    /  (+91) 9997880428
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

The questions I would ask to
the visitor are as follows.

1. What type of car you looking for?

2. What is your budget for the car?

3. What facilities you want in the car?

4. How many seater car you want?

5. What type of benefits you are looking for ?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Ramu Vishwakarma and I am from Ayodhya, Uttar Prades,
India. I have done B.Tech ( Electronics and communication engineering)
graduation from UPTU university. Currently I am working in Paytm, Noida as as
associate operations. My work is here to do the merchant onboarding, deals
creation and making that deals live on Paytm site. Also,handelling deals and
gifts card escalation from the CST team via sales force and emails.

What according to you is the difference between
good and great customer service?

According to me when we take
the issues of the customer on the regular basis via chat process then this is
good customer service but when we take the issues on call as well as on chat
then I think it makes great customer service.

In 5 sentences please
explain what makes you the right candidate for customer service job.

In Paytm I am working as a L3 who gives the final resolution to
the CST team and the same think is conveyed to the customer by the CST team so I
think this makes me the right candidate for the customer service
job.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E- commerce companies are the best for the
customers because it gives them products directly to the customers on their
houses so customer do not need to visit anywhere, it saves the time and
travelling consumptions of the customers. Now days people do not to have much
time, we all are busy in our life and at every moment we want to save our times,
so e-commerce companies save the time, gives good benefits to the customers
which changed the expectations of the customers. Now days everybody wants good
product in lessor prices and e- commerce company is giving that benefits to the
user and that the same thing user wants.