Subject: Language Test - Shyamu Gupta
From: Shyamu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:48:11 -0500

Foreign Language
Screening Test

Name

Shyamu
Gupta     /  (91) 9582199956    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1- How is he feeling in showroom?

2- Would he like to have tea, coffee or other drinks?

3- Which type of car he wants ?

4- He would like to go for which brand ?

5- How expensive he can afford ?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

There are
three members in my family including me.My mother is a house wife and my brother
has a pharmaceutical business .

I did my graduation in 2012 from Kanpur university.

I started my career with Kankei Marketing Services. I was working there as a
telesales executive. After completing my two years with that company, I left and
I started working with Rbs. I was hired on contractual basis for credit card
process. I was working there as a phone banking officer. After completing my one
year, I was converted into permanent staff and moved for UK operations. In UK
operations, I worked in multiple processes. My last process was query handling,
when I left.

My last company is TechMahindra. I left there in June of this year during the
lockdown period. I was working there as a customer service associate in Flipkart
process. It was a very good experience, working with Tech Mahindra as I got
learning environment throughout my working period.

What according to
you is the difference between good and great customer service?

Good customer service is to provide the resolution to the
customer as per the process and great customer service is to take care of our
customers, assist them as much as we can. Great customer service is to make them
ensure about future, that they will not face any problem in future.

In other hand, good customer service is just to complete the formalities
.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. I love
to work in this industry.

2. I started my career with this industry spent most of time in customer
service.

3. I like to deal with customers.

4. I want to make my career in this industry as I found, it is a fast growing
industry.

5. I am a customer centric guy. I always want to be with them.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

Now a days, ecommerce is very
famous across the world as we can get various things in this platform, and we
can do comparison with multiple brands.

We need not go to out side. We can place the order by using mobile applications
and web services, and we can get the delivery in very short period of time.

In other hand, if we go to the out side retailers for shopping. They do not
provide home delivery and other services. if we find the product that is damaged
or quality is not good, then they do not exchange that product. If anybody wants
to return it then he or she has to visit at the retailers place and has to do
the other formalities also.

Now a days, everybody has completely depended on it, as this is very easy to
use. In a single click, we can get all of the things. We need not to do the
lengthy process to place the order.