Subject: Language Test - Anubhuti Malhotra
From: Anubhuti Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:48:06 -0500

Foreign Language
Screening Test

Name

Anubhuti
Malhotra    /  (91) 8929293747
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

Hi may I know is there any
specific model that you are looking for?

Do you already own some vehicle , if yes then what similar features you are
looking for in the new one?

What do you dislike about your current vehicle?

Are you planning to pay cash or finance your vehicle?

What is your timeline like buying asap or browsing (waiting)

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Hi I am Anubhuti, I have got more than 4years of experience
working in Customer Service . Have acquired best knowledge and skills that is
required to deal with international clients (have served both UK & US
clients). Plus 1year in a medical firm as a Front Desk Executive.

Have done my graduation from SOL BCom(pass)2009.

I am a married woman who believes in living my life being independent. And  I
know well how to manage my work and personal life altogether.

What
according to you is the difference between good and great customer
service?

Great customer service is when we go a step ahead
every time to provide FPOC  to our customers.

Great customer service come into picture when empathy is involved more than
showing sympathy to our customers.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I have
excelled to be a good listener and patient with irate customers.

I posses good communication skills making it easier to understand for
clients.

I have the ability to understand the  unstated needs of the customer too.

I have learnt time management skills as well .

In the end I always have been a keen learner .

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E commerce has made things and life a lot
easier for consumers in today's era. It's time saving, we can buy and compare
and get our good in short span of time. It also let's consumer to connect to
businesses around the world . Great offers and deals online as compared to local
dealers also better product information is available , less time consuming, easy
pay methods . Consumer get good quality products at feasible
rates.