Subject: Language Test - Sumit Sinwal
From: Sumit Sinwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:44:35 -0500

Foreign Language
Screening Test

Name

Sumit
Sinwal    /  (87006) 02807    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Ok here are my top 5 questions :-

1.what budget segment are you looking for sir ?

2. What are the basic needs you want to achieve from your car ?

3. How many seater car fit with your family condition ?

4. How often you would like to go for vacation road trip in car ?

5. What is your favourite colour of want to have for your car ?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My self Sumit sinwal and i have given my last year bachelor of
arts exams and now waiting for results. My last work experience was as a
customer support executive in a MNC logistic . Where i use to solve customer
query by chat and call. Along with coordination and follow up of shipment with
our logistics partner like Bluedart and Ecom . So i have habit of multi tasking
and effective and efficient working .

What according to
you is the difference between good and great customer service?

A good customer service is something where we provide
customers the resolution of there problem in mean time and be up to the problem
only . While in great customer service we always provide some extra feedback to
customer regarding there problem and listen to there query properly and always
try to make points in which customer actually emphasis so that we can provide
more enhance outcome to customer.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I always try to listen customer properly as i wants to learn
more on customer core issue and try to provide most appropriate resolution . And
my last company's manager  always told us even if the query or problem by
customer is irrelevant and not solvable still try to be a good ear to the
customer to that they can have the believe that there is someone in the company
to here to you always which makes up the credibility of the organisation

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

In the era of internet and new high tech
technology the efforts in all aspects been cover up to a major extents from
1miles to hands , now everything becoming easy and convenient and in such
scanerio the mind set of people is becoming used to that ease and they expect
same from service that retailers provide . So it's a very important aspect to
provide services as good as the product and product as good as the services .
Easy convenient and flexible these are the key points that every customer
service needs to met to provide a set of good time for customers and make there
time and things worthy.