Subject: Language Test - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:38:41 -0500

Foreign Language
Screening Test

Name

Saurabh
Sharma    /  (81780) 19945    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Welcome To Nexa Sir. My Name is Saurabh.

How can I help.

My First question to customer would be :

• Sir are you looking for any specific make and model.

• Sir we have more than 10 colors option available in every make and
model.

• Sir Since its festive season so we have many offers going on every deal for
our valuable customers such as extended warranty for another 5 years.

• With Every new deal with also give you comprehensive insurance which
absolutely free of cost.

• Sir if in case you are looking for flexible payment options we have tied up
with more than 20 financial institutions and banks to provide you flexible
payment options.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Name -
Saurabh Sharma

DOB - 09.02.1978

Fathers Name - Satish Sharma ( Late )

Address - 60 Lane 3 kishan kunj extension part 1 laxmi nagar delhi 110092

Contact # - 7838608947 / 9643280925

E-mail - [email-masked]

What according to
you is the difference between good and great customer service?

Great customer service meets all desired parameters such as
:

Allow customer which could help us to understand what they are looking for.

Then to provide him the correct resolution even if we cant deliver what could be
the best option and try to convince with positive approach.

Good Customer services only follow the basic ground rules and provide point to
point resolution.

In 5 sentences please explain what makes you the
right candidate for customer service job.

My
Experience

My Skill Set

My Knowledge

Compliance Issue knowledge

My Communications

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Mobile is Blurring the Line between Online and
Offline Shopping.The biggest impact eCommerce has had on consumer shopping
habits is that consumers can shop from anywhere, anytime. They no longer have to
wait until store hours to make a purchase. While the ability to research and
shop online has been around for a while mobile has taken ecommerce to the next
level because shoppers can use the device at any point during the sales
cycle.Where shopping in a store was once the predominant way to shop online
shopping is quickly becoming a preferred way to shop for consumers around the
globe.By doing this, they have given consumers the choice of where, when and how
to shop. A shopper can purchase a product online at midnight receive it the next
day and then return it to a physical store if unhappy with the product.Retailers
have recognized the power of these channels to shape shoppers’ opinions and
have begun engaging with their customers on social media and online review
platforms.That engagement has played a big role in facilitating customers’
desires for more information before making purchases.A side-effect of that
engagement is consumers are more informed than ever before about the products
they are buying and the companies they are giving their money
to.